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By Debbie le Quesne

Posts Tagged ‘care sector

This is music to the ears

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Barbara Martin hasn’t played the piano for over 50 years.

Arthritis had crippled her fingers and tinkling the ivories seemed only a distant dream. That was until she received support from a student occupational therapist.

I caught this story in the trade press and it truly brightened my day.

A music lover from a young age, Connors House resident, Barbara, used to enjoy all things symphonic from playing the piano to singing in choirs.

With family life keeping her busy, she stopped playing years ago, and now, after two strokes and developing arthritis, she never thought she would play again.

Care Industry News, the online trade magazine, reports: “Barbara has recently been working with an occupational therapist student called Corin, who is on a placement from Canterbury Christ Church University. Together, the pair has been working on strengthening Barbara’s hands and fingers, through a range of activities and tools.

“Music is my passion,” Barbara says, “I can clearly remember singing around the piano as a family when I was younger, my children and grandchildren were all musical too. My first date with my husband, John, was to the BBC Proms! Corin and I got talking and I told him about my love for music and the piano.

“I honestly never even dreamt I would play the piano again. I always used to play Beethoven’s Für Elise and now I can’t believe I can play it again. Corin was so patient with me and has really helped my confidence grow, although I’m not ready to play for other people just yet. When I’m sitting in that big empty room and I can feel the sound coming from my fingers, it really is music to my ears. I can barely believe it is me playing it, it’s a real sense of achievement.”

How wonderful is this story! It’s a delightful antidote to so much gloom in the sector and again a great example of care excellence. Good care does exist. It tends to be only the media that fails to find it.

 

Discharge delays again: New measures needed to fix problem

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The Government body for scrutinising value for money on public spending has concluded “patients and the NHS have a right to expect better” on the issue of hospital discharge delays for the elderly.

The recent Public Accounts Committee report challenges the Government to address the scale and cost of the problem.

It urges new measures to tackle discharge delays, which are bad for both patients’ health and the financial sustainability of the NHS and local government.

I have campaigned long and hard on this issue and clearly made known my views that in many cases hospitals are really not that switched on to getting the elderly back into the community or care homes. Discharge managers need to have a good understanding of how care homes deal with admissions and how care packages are processed.

The Committee found there was a poor understanding of the scale of discharge problems, with official data substantially under-estimating the range of delays and the number of older patients affected.

There is unacceptable variation in local performance on discharging such patients, said the Committee, finding that while good discharge practice is well understood, “implementation is patchy across local areas”.

It concluded poor sharing of patient information is a significant barrier to improving performance, while “the fragility of the adult social care provider market” exacerbates discharge difficulties.

All this is true, but there is I believe a bigger problem. Care costs money and the sanctioning of care packages becomes, it appears, more and more protracted. It’s not just a case of finding a step-down bed or a care or nursing home, the big issue is getting it funded.

However, while the Committee recognises there is pressure on funding, it does not accept this necessarily blocks efforts to make further improvements and urges a greater commitment to step up the pace of change.

It concluded: “NHS England shows a striking poverty of ambition in believing that holding delays to the current inflated level would be a satisfactory achievement.”

Harsh words.

Those regions which are doing best are the ones where “all the local system owns all of the problem” but this practice is all too rare. NHS and social care sing off the same hymn sheet, but who’s going to be choirmaster to create some harmony here?

Here we go . . . the reports adds: “The Department, NHS England and NHS Improvement have failed to address long-standing barriers to the health and social care sectors sharing information and taking up good practice. The result is unacceptable variation in local performance.”

West Midlands Care Association is available to help resolve the discharge problems. Getting the right people to talk to us . . . now there’s another challenge.

Local health and social care organisations need to work together effectively, in fully integrated systems, to make this work.

The National Audit Office (NAO) has estimated a gross cost of around £800 million a year for the NHS of older patients delayed in hospital when they no longer benefit from being there.

 

New PM downgrades care minister’s role

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Theresa May has an unenviable challenge. We have the Brexit issue, the unstable British economy, welfare issues, immigration problems . . . and social care all clamoring for her attention.

What’s going on, I ask. The minister of Care responsibilities have been downgraded and are now the remit of a parliamentary under-secretary. It’s the first time in eight years this has happened and I’m hugely disappointed.

The news appears to have caught the imagination of only a few journalists, but not surprisingly, the ones at the Guardian.

“This downgrade comes at a time when there is acceptance that social care is in crisis and there is unprecedented demand on care services,” I read in the paper’s online columns.

And the article points out the obvious. As we live longer and have more complex needs in later life, it is crucial that social care remains high on the political agenda.

The downgrading appears to suggest otherwise – this is now a post on the bottom rung of the ministerial ladder. I was hoping that things would be so much better with Mrs May.

According to the Association of Directors of Adult Social Services, to maintain care at the same level as last year would require more than an extra £1.1bn. But the National Audit Office, says the Guardian, has previously reported that councils increasingly pay less than the actual cost of the care provided.

Here we beat the same old drum: It is not a financially viable a situation.

Additional pressure on care provider budgets comes with the Living Wage and the fact that demand for care is only going to increase.

Jane Ashcroft is chief executive of Anchor, England’s largest not-for-profit provider of care and housing for older people, writes: “With a rising population and longer life expectancy, the number of people over 65 is set to rise by more than 40 per cent in the next 17 years.

“This will take the number of older people in the UK from 11.4 million to more than 16 million. This demographic change is welcome; it signals improving living conditions and advances in medicine. But if the funding of services is not updated for these new demands, we are undoubtedly heading towards an age of suffering and loneliness for older people.”

Rightly so she calls for a minister of state role – “someone with the power to make real change.”

I fully understand that good social care reduces the financial burden on NHS care. It cuts hospital admissions and heads off expensive health troubles with our vulnerable and elderly. Critically, it can also cut hospital bed blocking.

According to Ashcroft these combined woes cost the taxpayer £820m a year.

Can we have our minister back please. I think we need one, urgently. The downgrading of this portfolio is a huge step in the wrong direction.

 

The haves and have-nots: Bizarre economics of care

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The UK care home sector is losing managers and failing to replace them, that was what LaingBuisson was telling the media more than 12 months ago. And guess what, it’s not changed today.

The shrinking pool of talent for the top jobs with providers of elderly care is driving manager salaries to new heights.

In the latest data I have to hand it says new-build homes are offering in excess of £60,000 a year for managers.

That means with the additional costs of National Insurance employer contributions, pension payments and other sweeteners, the source cost for providers is rapidly approaching £100,000, and a bonus scheme can easily tip this even higher.

Of course, we wouldn’t expect to see these figures being paid amongst many of our members and it’s not because they are mean employers. It’s a simple case of economics: There’s just not enough money in the pot as the region is too poor.

It’s a fact that many of the lager corporates operate in much more affluent areas than the West Midlands and unlike many here, their main trench of income is from private payers. Most of my members survive on council-funded placements and it’s their primary source of income.

Austerity measures is seeing the industry becoming increasingly polarised – the haves and have-nots.

In May last year, according to LaingBuisson Recruitment co-founder James Rumfitt, the residential care sector as a whole was struggling to find managers of competence.

I am not surprised.

According to the healthcare consultant’s Care Home Pay Survey – second edition, the average care home manager salaries at the beginning of 2015 were up 4.2 per cent above the previous year.

This was incredible 49 per cent higher than salaries seen a decade ago. Compared to an increase of just 24 per cent in median full-time employee earnings in the UK economy as a whole, it’s an eye-watering hike.

Isn’t it odd, the general care market is in turmoil, yet the economic dynamics of a shortage of good managers, pushes up their salaries at the top end of care provision. Supply and demand are hard masters.

While there will always be those who can afford private care payments and thus fund very generous salaries for the elite operators, there will be many more people receiving care on local authority rates only. Their care providers, where pay rates remain anchored to the Living Wage, will not have the privilege of top-ups to fund such salary extravagance..

But I must say this: The care I have seen in some of our struggling homes has been exemplary. Plush surroundings, teas on the terrace, matching furnishings and expensive, oak flooring, does not necessarily equate to excellence in care.

What is it about never judging a book by its cover . . .

 

Now docs say bring forward the £700m Better Care Fund monies

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Fourteen doctors’ leaders have written to George Osborne asking for further funding for social care in next week’s Budget, the BBC has reported.

In a letter to the chancellor, they warn cuts in social care funding were putting real pressure on the NHS.

And they said investing in social care was “vital to the success of the NHS”. Err . . . yes.

The government response in the BBC report was that it was already giving local authorities access to up to £3.5bn of new funding for adult social care by 2019-20. By when? Far too late, I’m afraid.

The signatories to the letter are led by Clare Marx, president of the Royal College of Surgeons of England, and include the leaders of a number of royal medical colleges and societies.

In their letter to the Chancellor, they describe health and social care as “two sides of the same coin”.

It’s heartening that the letter describes the impact of an underfunded social care system on the NHS, saying patients fit to be discharged are unable to leave hospital because social support is unavailable at home. How long has the Association been saying this?

“This increases the likelihood of infections and falls,” the letter says.

The knock-on effect is that beds are blocked to new patients, they continue, “leading to cancelled appointments and operations”.

“This impacts on our ability to provide timely treatment and meet treatment targets, risking patient wellbeing, and is ultimately detrimental to the economy through delayed returns to work,” they wrote.

And here’s the bit I just love. In the letter, the doctors suggest bringing forward the extra £700m from the Better Care Fund to this year rather than waiting until 2017, when the money was due to be spread over three years.

NHS chief executive Simon Stevens has previously said that the success of the Five Year Forward View is dependent on adequate funding for social care.

 

The signatories to the letter are:

Miss Clare Marx, president of the Royal College of Surgeons of England

Prof Dame Sue Bailey, chairwoman of the Academy of Medical Royal Colleges

Prof John Ashton, president of the Faculty of Public Health

Dr Anna Batchelor, dean of the Faculty of Intensive Care Medicine

Dr Liam Brennan, president of the Royal College of Anaesthetists

Prof Jane Dacre, president of the Royal College of Physicians

Mr Michael Lavelle-Jones, president of the Royal College of Surgeons of Edinburgh

Dr Suzy Lishman, president of the Royal College of Pathologists

Prof Carrie MacEwen, president of the Royal College of Ophthalmologists

Dr Giles Maskell, president of the Royal College of Radiologists

Prof Neena Modi, president of the Royal College of Paediatrics and Child Health

Prof David Oliver, president of the British Geriatrics Society

Dr David Richmond, president of the Royal College of Obstetricians and Gynaecologists

Prof Sir Simon Wessely, president of the Royal College of Psychiatrists

Note: If this letter was on social media, I’d be adding my name to the list . . .

 

Dementia – shocking findings spark new Alzheimer’s Society campaign

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Reading the Fix Dementia: NHS and Care Homes report is harrowing.

The decision to move anyone into a residential care setting is never easy and what should make this process less guilt-ridden is an assurance that, in a care setting, the person with dementia will receive at least the same, if not better, access to healthcare services.

The Alzheimer’s Society’s study, conducted in partnership with Care England, doesn’t deliver that much-needed comfort.

According to the Alzheimer’s Society, 92 per cent of people affected find hospital environments frightening and staff there appeared to be unaware of the specific needs of these complex patients.

The report also highlights that too many of these patients are falling while in hospital; too many are being discharged at night; and others are stuck on wards despite their medical treatment having finished.

Alzheimer Society Freedom of Information (FOI) requests uncovered “unacceptable national variation in the quality of hospital care across England” and in response it launched the latest Fix Dementia Care campaign.

The investigation involved FOI requests to NHS Trusts in England and a survey of over 570 people affected by dementia to gather first-hand testimony of dementia care in hospitals.

I read that in one trust, 702 people with dementia fell in 2014 –15, the equivalent to two falls a day.

Last year 28 per cent of people over the age of 65 who fell in hospital had dementia – but this was as high as 71 per cent in the worst performing hospital trust, according to the Alzheimer’s Society.

I cannot imagine how scary it would be for those with dementia being in an unfamiliar place with stressed staff who are just too busy to offer the attention they need.

The falls count is shocking and that fact that some hospital discharges were at night, totally inappropriate. What kind of access to care/nursing homes do hospital discharge officers think is available at night? It’s a time when staff numbers are generally less and coping with an ‘admission’ unrealistic.

In the worst performing hospitals, people with dementia were found to be staying five to seven times longer than other patients over the age of 65.

What is referred to as a “litany of failures” makes heartrending reading.

Just two per cent of people affected by dementia said all hospital staff understood the needs of those with the diagnosis.

Jeremy Hughes, Chief Executive of Alzheimer’s Society, said:

“Good dementia care should never be a throw of the dice – yet people are forced to gamble with their health every time they are admitted to hospital.

“Poor care can have devastating, life-changing consequences. Starving because you can’t communicate to hospital staff that you are hungry, or falling and breaking a hip because you’re confused and no-one is around to help, can affect whether you stand any chance of returning to your own home or not.

“We must urgently put a stop to the culture where it’s easier to find out about your local hospital finances than the quality of care you’ll receive if you have dementia. We are encouraging everyone to get behind our campaign to improve transparency and raise the bar on quality.”

This year Fix Dementia Care will examine the quality of care people with dementia receive in three key care settings: in hospital, in care homes and in the home.

When the report is published, remind me to get a big box of tissues. In the meantime West Midlands Care Association will continue to work closely with the local hospitals to ensure that the transition is as good as possible.

It’s heartening that some hospitals have also invested time and money to improve their knowledge and resources available.

There’s lot of good practice and people are working hard to ensure the issues highlighted in the report are not the case in the West Midlands.

 

 

 

 

Osborne’s social care cash ‘used to balance books’

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In any other scenario, you’d expect legal exchanges and the Press to be shouting ‘scandal’ from front pages.

But this is the care sector – often unde-gunned and always under-funded.

It’s incredulous, but has been claimed by reliable sources, that funds being raised by Dudley Council to shore up the costs of social care are to be used to help balance the books on the previous year’s overspend.

Under Chancellor George Osborne’s plan to fund care sector needs, he sanctioned a two per cent hike in council taxes during the Spending Review last November.

But it emerged at an emergency members’ meeting of the West Midlands Care Association, which represents private and charitable care providers, the new monies will have no impact on the current industry crisis that has seen 1,000 social care beds lost across the country since January.

Neither will there be any new monies generated for social care from Mr Osborne’s 2016 Budget proposals.

Hopes that he would heed calls by the Directors of Adult Social Services (ADASS) to bring forward £700m of social care funding never materialised.

Sadly, the outlook can only get worse as care providers struggle to make ends meet.

The West Midlands Care Association understands 50 per cent of the public in Dudley agree with the Chancellor’s precept of two per cent in the belief that it will help adults requiring social care packages to continue to receive them in a sustainable way.

But the truth is that the two per cent is just not enough and is being directed towards last year’s accounts shortfall.

How can they get away with this?

There are no provision margins from such funding for the current financial year.

A packed meeting at the Quality Hotel, Dudley, delegates from across the Midlands, heard the next three to four years would be “critical to the survival of social care as we know it.”

For the last nine years fees have fallen below the viable cost of running a care home.

Figures from Industry analysts LaingBuisson reveal English councils pay on average £91 a week less than what is needed to provide fully compliant care.

I’m sure the survival rate will tumble very soon as the living wage outlays start to hit home and the number of private funders, who shore up the shortfalls on the cost of care being paid for by local authorities, remain static.

At best, I believe, we have three to four years before the landscape of care changes beyond recognition and there will be no way back to the required bed levels our ageing population needs to provide some kind of fluid service to hospital discharge managers wanting to avoid bed blocking.

In a desperate attempt to secure a funding lifeline to the industry, MPs, councillors, local authority officers and Clinical Commissioning Groups (CCGs) have been asked to meet with us to discuss ring-fenced funding for social care. It’s the only way we’ll ever see any monies decanted from Government.

The vast majority of Black Country care businesses rely on placements paid for by councils as a primary income generator. More than 26,300 people across the region are receiving residential care. A similar number have care at home.

In September last year my association revealed Dudley Social services had given rises totalling 8.9 per cent over a five year period while, the Consumer Prices Index was at 11.6 per cent, the Retail Price Index at 15 per cent and wage rises hitting 12.3 per cent.

I’m wholly persuaded our local authorities understand the dilemma, but are working under a Government that is hopelessly adrift of reality.

 

 

Beware the dodgy online home reviews

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TripAdvisor is an easy, accessible way of getting the lowdown on dining, cheap flights hotels and holiday destinations.

This layman’s approach to reviewing and sharing experiences has caught the imagination of the UK public and often is a first point of call to see how good – or bad – things can get.

But what about reviews for care homes? A report in the online magazine, care Industry News, informs us that after engaging constructively with the Competition and Markets Authority (CMA), websites including carehome.co.uk, Care Opinion and Most Recommended Care, have all agreed to tidy up their practices.

These improvements address concerns that were raised following a “call for information” by the CMA on online reviews and endorsements.

Let me quote the article: “A cross comparison with the Care Quality Commission suggests that ‘award’ winning care providers had in many cases received rather more negative inspection results. It makes absolute sesne that when people are searching for care; they are able to see transparent results just as they would if choosing a car.”

Oh dear . . .

Mark Sadler Founder of yourcarehome.co.uk and Hootvox.com advises readers to “look very carefully at how reviews are gathered and how stars and ratings are calculated, you cannot take anything on face value.”

Sad isn’t it?

The article can be found at : http://careindustrynews.co.uk/2016/02/care-home-reference-sites-agree-to-improve-transparency-for-those-looking-for-care/   Well worth a read.

 

For me, this whole business is frustrating. I spend most of my time passionately supporting the cause for good residential care and I like to think my comments are full of integrity.

Care home reviews are powerful marketing tools, an issue that the Government has addressed with www.nhs.uk/Service-Search/Care-home-with-nursing/Halesowen/Results/576/-2.051/52.45/1831/9261?distance=25

I don’t know what the traffic is on this site, but it desperately needs to be used more.

My advice: Always visit the home in the first instance – just drop in unannounced and note the response well. Then take a look at the reviews.

Some interesting comments come from Andrew Mabbutt, CEO of the feedback platform Feefo, Quote: “While improving practises is always a good step, unless reviews are collected by a trusted, independent third party, there is always the danger that they cannot be trusted.

Incidentally, Feefo provide a closed feedback system for both online and offline businesses. They invite only verified customers to leave their feedback, and ensure that they are unmoderated. This rules out any possibility of fakes, or sweeping negative reviews under the rug.”

Dear me! The care sector really isn’t very good at getting its own PR right.

The CMA’s call for information highlighted a number of general concerns about the review sector, including the potential for some review websites’ practices to prevent some genuine negative reviews from being published, some review websites not checking reviews sufficiently at all, and important information relating to poor CQC inspection results not being brought to the attention of the users of some websites.

 

 

 

Depression in care homes: Unmasking the hidden ‘spin’

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I quite like the Telegraph, perhaps because in my experience it’s a little less vicious than the Daily Mail when it comes to reporting on care homes.

But I might be persuaded to change my mind.

Front page: Almost half of all older people in care homes are depressed and think condition is a ‘normal part of ageing.’

In a report commissioned by NHS England and supported by the Government, it found “older people’s needs are neglected” with most of them not even seeking treatment.

It also informed us that most in residential care settings think that depression is now a “normal part of ageing”.

The Telegraph said it was a “ landmark NHS report.”

Now for the figures: “Four in 10 people in nursing homes are depressed while one in five older people who live in their own homes suffer from the condition, with rates among older women even higher.”

Mr Cameron told The Telegraph: “Mental health is a major problem in our country and it must be properly addressed.

“By providing this extra £1bn a year for mental health care we will make sure it gets the attention in the NHS it needs.

“But I want to go even further and end the status quo that sees more than half of people with mental health conditions unable to find a job – ensuring tens of thousands are able to find or return to work over the next five years.”

The report concludes that people with mental health conditions suffer from poor physical health and that those with severe mental illnesses die on average 15-20 years earlier than the rest of the population.

Call me a cynic, but the timing of Mr Cameron’s plans to invest £1billion a year in improving people’s mental health, were unveiled just as the report was released. And I have to ask too: When residents were asked to partake in this survey, just how ere the questions asked. . . and that’s key to findings.

For example, leading questions could hardly be trusted to deliver proper clinical data, could they?

If I were to ask any elderly person in a care setting if they felt depressed about having to give up their own home, we all know what the answer would be.

I’m pretty sure I’d know the answer too if I asked a housebound person if they felt depressed about not being able to get out and about. Degrees of depression are in layman’s terms hard to define, but I suspect those isolated in their own homes are probably more depressed that those in a residential setting.

And how fortunate the timing is . . just right to make Government look like they doing so much for mental health with a pledge that “nearly 30,000 people with mental health problems will be given extra support to help them find work or help them keep their jobs.”

What’s this have to do with our elderly?

Then we read Ministers will spend more than £300million on “talking therapies” – psychological support for people with mental health problems. And . . . a further £55million on doubling the number of employment advisers in psychological therapy centres, while also encouraging more therapists to work in job centres.

This is not a story about depression in our care homes at all. It’s a collection of political sound bites about employment and the general issues of getting the mentally ill back to work.

I’m genuinely shocked the Telegraph is so obviously clumsy in the way it’s own political allegiance is displayed here.

Oh, and by the way, thanks for spreading the good word about our care homes (not).

 

 

GPs’ NO vote on care home calls – the national scene

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A landmark decision by GPs affecting their commitment to residential care homes and nursing homes is another crippling blow to the care sector. In this blog I want to look at the national scene and then post a second piece on the local picture.

Recently the BBC announced that the plight of care home residents “has pretty much slipped below the radar in recent years.”

It noted while there is “close scrutiny of everything from A&E waiting times to access to the latest cancer drugs, the support – or rather lack of it – care home residents receive from the NHS has gone almost unnoticed.”

I couldn’t have put it better myself.

  • Now for a few facts to set the scene of the latest bombshell to drop on the private care sector:
  • There are 16,500 care homes in England, looking after more than 300,000 residents
  • If nursing homes are included, the number of residents exceeds 400,000 (500,000 across the whole UK)
  • Nursing homes have to have a registered nurse on staff
  • Both care homes and nursing homes work with local GPs, hospital doctors and district nurses

Given the figures, it is obvious any major shift in the way NHS primary care is delivered into this clinically need-laden sector, would have major repercussions.

Announced by the Daily Mail on its front page, I discovered at the beginning of the month “GPs vote to axe care home visits”.

Up to 300 GPs’ representatives from powerful regional bodies voted at a crisis summit to end being responsible for care homes. Simply put: They want to ditch this responsibility.

The British Medical Association union may now lobby the Government to remove the responsibility of looking after residents from the GP contract.

The implications are huge to both service providers and users.

Historically, the care sector has had patchy service from GP practices.

In 2012 the Care Quality Commission reported 81 care homes looked at were not receiving regular visits from GPs. But now that frail commitment is going – or at least going in the way we have come to expect.

These patients are among the frailest, most vulnerable members of society. Many are living with a complex range of conditions, including dementia, heart disease and diabetes, with residents, according to the BBC, on an average of nine medications each.

Like many problems not given the media attention they deserve, the issue has been developing gradually over time.

What concerns me greatly is how quickly this news has dropped out of media interest. Anyone seen anything in the last couple of weeks?

It’s a ‘given’, isn’t it, that many of the people who decant into care and nursing homes are there because of clinical needs.

Doubtless, before that move, these people would probably have been among a GP’s most frequent visitors.

West Midlands Care Association has been flagging up the problem for years along with other representative bodies such as Care England and Age UK.

The bottom line, as with most problems in social care and the NHS, is money and the problem is two-fold, adding unbearable weight to care providers’ responsibility and costs and potentially subtracting essential care from our elderly.

I’ve seen reports of care homeowners paying GP retainer fees of £20,000 a year to provide regular doctor visits for residents. These figures are prohibitive to most providers within my region, but about a third of homes are in expensive surgery retainer agreements.

My fear is that again it’s our most vulnerable who get the worst of deals by default as our GPs push for the right to opt out of being responsible for frail, vulnerable and highly dependent people.

Issues like continuity of care immediately spring to mind and doubtless the cost of bringing in private providers will be loaded. But we have a legal responsibility to register every resident with a GP, and what’s more, my members want to care for their residents properly.

There’s a trend of moving seriously ill patients out of hospitals into care homes and nursing homes, what will happen to them?

Who are their advocates? Increasingly, it’s our care homes who are taking up their causes, but there must be a limit on just how much fighting we can do . . . Fighting to stay open, fighting to pay bills, fighting to fund the living wage, fighting to change a broken system, fighting . . . fighting . . . fighting. Sometimes I just get tired.